Hopefully you’ll find the answers to your frequently asked questions below.
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What roles do you recruit for?
We recruit for a range of roles. In a business support or corporate capacity, these include (but are not limited to) the following:
Account executive, administrator, administration manager, business assistant, desk assistant, events manager, executive assistant, facilities manager, graduate, office manager, operations manager, personal assistant, PR assistant, receptionist, secretary
We also recruit for more specialist positions in buying, sales and marketing at all levels of seniority. Get in touch with us if you have a requirement that is more bespoke; as we tailor our approach to each and every role we recruit, we will be able to help.
What companies do you recruit for?
We are the preferred recruitment partner of a number of global banks, financial boutiques, accounting and insurance firms, technology start-ups and creative companies – to name a few! In short, we recruit across all sectors in London and beyond.
How quickly can you find us someone?
We can have someone on-site in less than 90 minutes from the moment you call us for a same-day temporary placement. For long-term contracts or permanent positions, we can find you the right person in a matter of days, depending on how quickly you can turn around shortlist approvals, confirm interview dates and the seniority of the position.
Do you meet all your candidates?
Yes. Unusually for our industry, our candidate registrations are by appointment only so that we can guarantee the quality of each individual we represent. We only register people who we genuinely believe we can place with our clients, so you’ll only ever meet the very best people for the job.
Do you complete compliance checks?
We understand that the integrity of your employees is paramount. That’s why we can complete a range of compliance checks on your behalf, including DBS checks, credit checks and references for the past five years, at offer stage. These can take between two hours and six weeks depending on the check and whether or not the candidate has resided overseas. For every temporary candidate we register, we collect at least two references when they register with us, so you’ll be assured of their suitability for the role from the outset.
How much do these compliance checks cost?
These vary on the level of check you require, but we do receive preferential rates from the respective bodies that carry out the checks. As a rough guide, you can expect to pay £9 for a credit check, £45 for a basic DBS check, £120 for an overseas credit check and up to £150 for an enhanced credit check. Any of these costs may be negotiated as part of your overall fee.
Reference checks we complete on your behalf are, of course, free.
What measures do you take to monitor diversity?
When a candidate registers with us, we send out an anonymous questionnaire so that we have a record of who we interact with. Where clients have more specific needs, we send out specific equal opportunities forms to ensure that the client has the relevant information they need to make a decision.
What does the temp charge rate include?
The hourly rate we quote you is inclusive of the temp’s hourly rate of pay, their holiday pay, National Insurance contributions, pension contribution and our margin.
Do I pay the temp candidate directly?
No. Once we have received an approved timesheet, we will bill you for the hours worked and pass the payment onto the candidate. In special circumstances, we can bill you on a monthly basis.
What happens if someone leaves?
If a temporary candidate leaves before their placement has ended, we will replace them with another suitable candidate. Please give us four hours’ notice if the candidate is not suitable and you’d like to replace them.
If a permanent candidate leaves within two months and we are not your exclusive recruitment partner, we will replace them for free.
If we are your exclusive recruitment partner, we will replace them or offer a 100% refund within two months. After two months as an exclusive recruitment partner, we will offer a partial refund.
For more details, please refer to our terms of business.
What happens if the person isn’t right?
Make sure you tell us as soon as possible if the person isn’t right for you so that we can rectify the situation at the earliest opportunity. Refer to our terms and conditions for more information.
What roles do you recruit for?
We recruit for both family office and private households, most commonly for the following positions:
Butler, chauffeur, chefs, chief of staff, estate manager, gardener, housekeeper, house manager, lifestyle manager, live-in couple, private PA, private yoga and Pilates instructor and talent PA/celebrity assistant.
If you have a more bespoke position in mind, we can also help.
What does a private PA do?
A private PA is the person tasked with supporting the demanding lifestyle of a busy individual or family, helping them run their personal life. Duties are far-reaching and can range from traditional PA tasks such as booking travel, diary management and administration, to personal shopping, organising parties, overseeing house renovations and relocations, research, and errand running. No two private PA roles are the same and duties can be all-encompassing!
How do you reference check?
We’re an introduction agency, which means, where possible, we meet every candidate. We request written professional references from all our candidates and for peace of mind, we share the contact details of a recent employer so you can discuss previous experience with them directly.
Can you give me advice on structuring my household staff?
Yes, this is an additional advisory service that we provide. The Head of Tiger Private, Laura Glendenning, is uniquely placed to advise on such structures as she has a rich working history within private homes and staff management.
Will you meet me?
Wherever possible, we will try to meet you before we start the recruitment process. It gives us the opportunity to discuss in detail what you are looking for and helps us to understand the kind of personality that would fit well within your household or family office. If it is impractical for us to meet, then we can also arrange a Skype call or telephone call.
What are your fees?
Our fees vary, depending on the level of seniority of the position. We’d be happy to discuss this in more detail once we have a clearer understanding of your requirement.
Why should you hire a virtual assistant through Tiger?
The benefit of using Tiger Virtual is that we have stringently vetted, tested and trained every single one of our assistants.
Security, confidentiality, quality control and value for money are both our clients’ and Tiger’s principal concerns. We assure you that we have left no stone unturned in our quest to provide you with all the above to the highest degree.
In addition, Tiger has operated at the highest level in the quality end of the secretarial market for over 10 years; we bring this expertise to our clients and candidates with Tiger Virtual.
How do I go about hiring a virtual assistant?
Just call us and we will take down your requirements!
How quickly can they start?
A virtual assistant can start with you on the same day of your enquiry.
I need someone to help me out with a project at home. Is this possible?
Yes, our virtual assistants are based around the world. Just let us know how many hours a week you would like your assistant to work onsite. If you have an ongoing need for a private personal assistant, it may also be worth contacting Tiger Private to see if they can help.
I am based outside the UK. Can I still use your services?
Yes, we often provide virtual PAs to support overseas clients. We can charge you on a per project basis or an hourly rate, whichever is easiest.
I would like to maintain contact with one person only. Can I use the same virtual assistant in the future?
Yes, we can arrange it so that you always deal with the same assistant.
What measures do you put in place to ensure client confidentiality?
Our virtual assistants have signed NDAs; four references have also been taken for each candidate to ensure discretion and confidentiality as far as possible. In addition, the manager of Tiger Virtual will oversee all work completed and act as quality control.
Are your virtual assistants technologically savvy and confident using different software and equipment?
It is a requirement of Tiger Virtual that all our assistants have a high-speed internet connection at home, along with Skype, a smart phone and up-to-date MS Office software on their computer. Should you require specific software knowledge or language skills, then we can cater for your needs.
Can you provide references for any of your virtual assistants from other clients?
Yes, we collect four references on each of our virtual PAs as standard.
How do I keep a track of the hours that my assistant is spending on a project?
Your virtual assistant will keep a record of their hours and submit their timesheet for your approval at the end of each week.
What happens if my virtual assistant goes on holiday?
Because all virtual PAs report into the manager of Tiger Virtual, it means that a back-up assistant can be allocated immediately in the case of holiday or sickness. Tiger Virtual assistants facilitate a comprehensive handover.
Where would my business address be located?
We have two offices, one based in a W1 postcode in the West End and the other in an EC2 postcode in the City. Both have meeting room facilities.
Do you provide a post forwarding service?
Yes we do. Get in touch to find out how we can help.
If I take a dedicated London phone number and telephone answering service, how will I know that my phone calls are being dealt with promptly and professionally?
Our virtual office services consist of a pool of highly professional and dedicated receptionists, some of which have been sourced by Tiger Recruitment. You can be assured that your phone calls will be dealt with at the highest service level.
Can I book a meeting room at short notice?
Yes, you can, we have a number of meeting rooms in both West End and City locations. They are all different sizes and are priced accordingly.
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