Case Study: How Tiger Recruitment Transformed One Firm’s Admin Team

Company details

Industry: Executive Search

Company headcount: 20-25

First placement made: 2019

Division: Business Support (PAs)

Number of placements: 8

The Challenge

Our client required reliable PA support for each of their partners. With four partners, each supported by a PA, alongside a Head of Operations, the firm’s structure demanded administrative staff who could balance both partner support and wider office responsibilities.

While they experimented with another agency for one PA hire, the candidate proved an unsuitable fit, highlighting the need for an agency that truly understood their business culture and expectations. This experience reinforced the importance of working with a long-term, trusted partner who could deliver the right talent consistently.

The Solution

Over the past 6.5 years, Tiger Recruitment has successfully placed the client’s entire PA team. From their longest-serving PA, who will celebrate seven years with the business in January, to their most recent hire earlier this year, every placement has been carefully matched to the unique requirements of both individual partners and the wider operations team.

When a previous hire outside of Tiger did not work out, the client immediately returned to Tiger, recognising the value of an agency that “just gets it.” By investing time in understanding the nuances of each partner’s working style – from high-demand requests to balancing personal and professional support – we were able to source candidates who not only excel in administrative duties but also integrate seamlessly into the firm’s culture.

Tiger Recruitment also provided valuable benchmarking insights during salary discussions, ensuring compensation remained competitive while reflecting the demands of the role.

The Impact

The result has been a stable, high-performing PA team that has revolutionised the client’s operations. By alleviating administrative pressures, partners have been able to focus on client delivery, while the Head of Operations has confidence that day-to-day tasks are managed smoothly.

Each PA placed has contributed beyond traditional administrative duties, taking on wider responsibilities across IT, office management, and charitable initiatives. This has created a highly collaborative operations team where every member adds measurable value.

The client highlights that Tiger’s ability to consistently deliver the right candidates has “taken the stress out of admin,” with hires tailored to the personality and demands of each partner.

Client Feedback

• “I just trust Tiger and their judgment. They know what’s important to us as a business and always deliver.”
• “I recommend Tiger all the time. I don’t even think about the referral prize; I just know they offer a good service.”
• “It has revolutionised the team because it takes the stress out of admin.”

Looking Ahead

While the client’s operations team is now at full capacity, they remain committed to Tiger as their recruitment partner should future needs arise. Having recommended Tiger to others within their professional network, the relationship continues to strengthen beyond direct hiring.

The trust built over years of successful placements ensures Tiger Recruitment remains their go-to partner for PA recruitment.

Author Rebecca Siciliano Tiger Recruitment Team