Case Study: Delivering the Right Executive Assistant, First Time
“They were everything we could have asked for — always on hand, very engaged, and a real pleasure to work with. The process was clear, straightforward, and completely tailored to…
“Tiger really understands what we’re looking for, so I don’t have to explain everything each time. The candidates are always well researched and a good fit. They only send through the right number of CVs, which makes the whole process far easier and gives us confidence in every hire.”
Company Details
Industry: Investment management
Role: Various
Headcount: 60+
Division: Business support & finance
The Challenge
As the business grew, the operations director faced increasing pressure to scale support functions efficiently while maintaining quality and consistency at the senior level. Historically, the company had worked with other recruitment agencies, but as expansion accelerated, the need for reliable, long-term assistant support became more critical.
Speed, candidate quality and confidence in the hiring process were key challenges. With limited internal bandwidth and high expectations from senior stakeholders, there was little room for error. The business needed a recruitment partner that genuinely understood their environment and could deliver strong candidates without lengthy briefing or excessive CVs.
The Solution
The business began working with Tiger in 2021 to support assistant hires. The recruiter invested time in understanding the organisation’s culture, working style and stakeholder expectations. This allowed the team to work with minimal direction, consistently delivering a small number of highly relevant candidates rather than relying on volume.
Through thorough research and careful screening, Tiger ensured candidates not only met the technical requirements of each role but were also well-suited to the business long-term. This trusted, consultative approach reduced the need for repeated explanations and significantly streamlined the hiring process.
The Impact
Over time, the business hired several assistants through Tiger. Three assistants currently in the organisation were placed by the recruiter, while two others remained in role for around two years, providing stability and continuity during periods of growth.
The consistency and reliability of the service reduced pressure on the operations director and gave senior stakeholders confidence that the right people were being introduced to the business. Knowing that Tiger could manage the process end-to-end allowed internal teams to focus on their core responsibilities.
Looking Ahead
We continue to support the business with assistant hires as they evolve. With a strong understanding of the organisation and a trusted partnership in place, Tiger remains a key recruitment partner for business support roles as the company continues to grow.
