A job in hotel management is a fantastic career path for hospitality professionals, providing an opportunity for ongoing career progression and customer service development. You’ll be responsible for the management of a hotel and the staff, overseeing the food and beverage, housekeeping and front of house functions.
In a larger hotel, you may oversee one element of hotel management, whereas in a smaller property, you could be responsible for supervising the entire day-to-day operation.
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No two days are the same in a hotel manager job in London or elsewhere. While the exact responsibilities vary based on the size of the venue, there are some common threads throughout each position.
You oversee all hotel services, including rooms, food and beverage and guest relations, as well as manage budgets and financial records. You’ll manage, recruit and supervise the relevant teams and participate in marketing and promotion activities. In some cases, you’ll also be a customer-facing representative of the business, meeting and greeting guests, dealing with complaints and resolving problems in a timely manner.
A hotel manager job also can also encompass facilities management, organising repair and maintenance of the hotel where necessary.
As a senior member of staff, a hotel management professional is expected to lead from the front, demonstrating outstanding people management skills and a professional and approachable manner at all times. You should be flexible, be able to work under pressure and use initiative where required. A successful hotel manager will also have an exceptional attention to detail, build a knowledge of HR and employment law practice and be computer literate.
Most of all, a hotel general manager job requires a dedication to providing an outstanding guest experience, time and time again.
The salary for a hotel manager job will depend on the scope of responsibility and level of experience. If you are starting out, an assistant general manager can command anything from £20,000 to £40,000, depending on the size and location of the hotel. This salary can also be affected if there is accommodation provided. Hotel management salaries can then rise to anything from £50,000 to £200,000, the latter of which applies to prestigious hotels in metropolises such as London.
There are plenty of pathways to find a hotel manager job. You could study hotel management, travel and tourism or hospitality degree or diploma, or take up an apprenticeship. You could also choose to move straight into the hotel industry post-school, starting out in a junior role before moving your way up. This could be anything from bar work or waitressing, to events assistance.