Case Study: Beyond Carbon Copies – Recruiting for Company Values and Diversity

<h2><strong>Company details</strong></h2>
Industry: Strategic Advisory and Intelligence Firm
Headcount: ~200 globally
First placement made: 2021
Division: Business Support (Executive Assistants, Administrative Temps, HR)
Number of placements: 15
<h2><strong>The Challenge</strong></h2>
For many years, the client relied on a single recruitment agency to hire PAs (now EAs). That relationship worked well until standards began to slip, leaving the business without a trusted partner.

With hiring needs growing as the company expanded from 45 employees to around 200, the client needed a recruitment agency that could take the time to understand the firm’s values, find the right calibre of candidates, and build a lasting relationship. They preferred to work with one recruiter who “just gets us,” rather than having to repeat requirements to multiple agencies.

After testing several firms, including both boutique and high-volume recruiters, the client engaged Tiger Recruitment.
<h2><strong>The Solution</strong></h2>
From the outset, Tiger Recruitment stood out by focusing on relationship-building and cultural understanding. Working closely with the hiring manager, our consultant quickly grasped the types of profiles that would thrive in the business, while also ensuring diversity of thought and background rather than providing “carbon copies.”

The client described Tiger’s approach as one where their consultant “just nailed it” – consistently presenting candidates who not only had the skills required but also fit seamlessly into the team dynamic.

Tiger’s long-standing partnership with The Oxford Media &amp; Business School (OMBS) was also highlighted as a differentiator, giving the client confidence in the calibre of entry-level candidates. Alongside this, Tiger maintained transparency when the market was challenging, setting realistic expectations.

Over time, the relationship has become one of familiarity and trust: “It’s easy, it’s familiar. We don’t use anyone else now.”
<h2><strong>The Impact</strong></h2>
Tiger Recruitment has had a measurable impact on the client’s recruitment strategy:
<ul>
<li>Efficiency in hiring: fewer unsuitable CVs, saving managers’ time.</li>
<li>High-quality hires: many of the firm’s EAs have come through Tiger, creating instant recognition and shared standards within the team.</li>
<li>Trusted relationships: strong rapport with individual consultants ensures continuity and confidence in the recruitment process.</li>
<li>Added value beyond recruitment: regular attendance at Tiger’s seminars and use of resources such as DEI and neurodiversity reports has enriched the client’s HR and leadership teams.</li>
</ul>
<strong>Client Feedback</strong>
<ul>
<li>“She just gets us – the profile, the culture, and the diversity we need.”</li>
<li>“Tiger makes our recruitment processes more efficient because we’re not wasting time with rubbish candidates.”</li>
<li>“We don’t use other agents in London anymore – it’s easy, it’s familiar.”</li>
</ul>
<h2><strong>Looking Ahead</strong></h2>
While the firm doesn’t anticipate major expansion in the immediate future, Tiger Recruitment remains the first call for EA and administrative hires. The client continues to recommend Tiger to peers and values the partnership as a cornerstone of their recruitment strategy.

<em>Disclaimer: This case study is based on the experience of a real client. For confidentiality reasons, their identity has been withheld. If you would like to speak directly with one of our clients about their experience working with us, please </em><a href=”https://tiger-recruitment.com/about-us/contact/”><em>contact us</em></a><em> and we will be happy to arrange an introduction.</em>

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Author Zahra Clark Tiger Recruitment Team