Company details
Industry: Global Private Equity Investment Firm
Headcount: 600+
Division: Business Support
Number of placements: 7
The Challenge
When our client stepped into their current role, they inherited a large business support function comprising approximately 25 staff members. With so many direct reports to oversee, they required a recruitment partner who could deliver high-calibre candidates who would complement the existing team and bring long-term value.
While they had known Tiger Recruitment for years, initially as a candidate themselves, the choice of agency came down to quality. Other agencies often submitted numerous CVs without proper screening, leaving the hiring manager to request additional CVs. The challenge was finding a partner who understood both the demands of the role and the nuances of team culture, ensuring every introduction was worthwhile.
The Solution
Tiger Recruitment built a strong working relationship with the client by investing time in understanding their needs. Through regular feedback sessions and ongoing communication, the agency developed a deep understanding of the client’s management style and the types of personalities that would thrive in their team.
By carefully screening candidates before submission and prioritising quality over quantity, Tiger ensured that every CV sent to the client was relevant and well-matched. This approach saved time while increasing the likelihood of long-term success.
This method led to several successful placements, including a new receptionist and team assistant who are “absolutely smashing it,” as well as a calm, steady EA whose personality perfectly complements the existing team. Tiger Recruitment’s approach ensures hires not only meet the skill requirements but also add diversity and balance to the team dynamic.
The Impact
Tiger Recruitment’s partnership has had a transformative effect on the client’s business support team. The impact includes:
- High-performing hires who have quickly added value and shown strong long-term potential.
- A stronger team dynamic, with complementary personalities enhancing collaboration.
- A trusted recruitment process, removing the frustration of reviewing unsuitable CVs.
- A boutique, high-standard service, aligning with the client’s view of Tiger as a “quality” brand within the recruitment market.
Client Feedback
- “Tiger Recruitment just gets it. They absolutely smash it out of the park.”
- “I don’t get 10 CVs for the sake of it – it’s quality over quantity, which I appreciate.”
- “I’m not sure what I’d do without them. They have oodles of patience and flexibility.”
- “It feels boutique, elite – Tiger is well known now, and the quality is super high.”
Looking Ahead
The client continues to work with several agencies, but Tiger Recruitment remains firmly in their top three and often their first choice. They regularly recommend Tiger to peers, confident in both the speed of response and the quality of delivery.
Disclaimer: This case study is based on the experience of a real client. For confidentiality reasons, their identity has been withheld. If you would like to speak directly with one of our clients about their experience working with us, please contact us and we will be happy to arrange an introduction.
