Responsibilities of a general manager
The responsibilities of a general manager does depend on the restaurant or hotel itself. Typically, they oversee the training of managers, manage the budget for the establishment, develop strategic plans and policies for employees, and create business goals. This person can also be asked to step in and manage unhappy customer interactions. In short, they manage all the staff and daily business operations in the establishments.
In a restaurant, a general manager may have to switch between tasks very quickly, so this person will have to be adaptable and multi-task, especially in high-pressure situations.
Hotel general manager jobs also require the ability to adapt and multi-task, but the scope of this role is larger than that of a restaurant as they are in charge of many large departments, including reception staff, housekeeping and restaurant/bar facilities.