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Technical Customer Support – Web Development

London (Greater) SALARY: £22,000 - £25,000 PER: Annum TERM: Temporary

An exciting and innovative start up is looking for a Technical Customer Support Associate to join them as soon as possible. 

Operating globally, this company is a hub for dynamic and creative individuals.

The Role
As Customer Support, you will enjoy helping people and solving problems. This role requires an individual who has just the right mix of empathy and technical knowledge.

Your duties will include:

  • Day-to-day customer support via live chat, helpdesk tickets, community forums and if required, one-on-one video calls.
  • Provide technical guidance to customers - excellent knowledge of HTML, CSS, JavaScript or building websites is required. 
  • Track and analysis of customer support data.
  • Produce weekly performance reports for management with quantitative feedback.

Location: Remote (so you must have a laptop or PC at home)
Hours: 10am – 6pm/mon-fri

Please apply below if you feel your experience is well suited to the above.

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POSTED: 28 Oct 2020 JOB ID: BB/HQ00021656

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