Back to search results

Support and Systems Engineer – West End, London

London (West End) SALARY: £25,000 - £35,000 PER: Annum TERM: Permanent

Support and Systems Engineer West End, London
Permanent
£25,000 - £35,000 + benefits

Our client is looking for an experienced support and systems engineer to support high profile clients in London.  This will be a remote role; however, you will be required to assist and support customers on-site IT requirements in the Mayfair area.

THE ROLE

• Manage Tickets and Requests
• Receive and record all calls from our customers
• Provide assessment of Tickets, attempt first time resolution, and /or escalation
• Assist with technical escalation of issues from 1st line support team
• Assist with customer onboarding projects and migrations
• Monitor and escalate Tickets according to the customer’s SLA
• Keep users informed on status and progress of their Tickets
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation

YOU ARE

To be successful in this role you must have excellent communication skills, work independently, be confident on platforms to onboard customers.  It is essential you have Financial Services experience and you must be able to travel into London within a 60-minute timeframe.

SKILLS

  • Customer focused
  • Analytical approach with good questioning & listening skills
  • Good verbal and written communication skills, with excellent spoken English
  • Confident and self-motivated with a positive can-do attitude
  • Team player
  • An ability to learn quickly, and a willingness to study and obtain new certifications and skills (further certification will be a KPI of the role)
  • Good working knowledge of networks, routing & switching
  • Good knowledge and experience of Office 365 services including Exchange Online SharePoint, Teams and OneDrive.
  • Excellent technical troubleshooting capabilities including networking, windows OS and applications, email flow and routing, and Office 365 services.
  • Powershell scripting and use for administration

Requirements 

  • MCP in Windows Server or server applications
  • Current Microsoft Certifications in either MS or AZ tracks.

 

 

Business Support
Hospitality Job Roles
HR Job Roles
Private Job Roles
Technology Job Roles
Virtual Job Roles
Finance Job Roles
Executive
Drop files here, or Select files (pdf, doc, docx)

POSTED: 25 Nov 2021 JOB ID: MCIT24402