Service Manager- Saudization

Our client is a Multinational OEM based in Riyadh looking for a Service Manager to supervise the service team with installions, servicing, and repair of equipment and machinery .

Key Responsibilities:

• Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes;
• Monitors Technician productivity and repair quality. Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders;
• Provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
• Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
• Resolves customer concerns related to warranties; develops strong relationships with key customers through frequent and professional communication.

Requirements:

• Must be a Saudi National
• 5-7 years of experience, in Service preferably in the same position or Service Supervisor
• Strong knowledge of KSA market
• Deep knowledge of Power Generation or Engine products
• Bachelor’s Degree in Engineering

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