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Operations Support Assistant

Job Details

London (West End) SALARY: £30,000 - £35,000 PER: Annum TERM: Permanent

Tiger Recruitment was founded in 2001 and specialise in placing high calibre support staff. We recruit across all industry sectors and for clients looking to fill permanent, temporary, fixed term contract and virtual vacancies. Our clients range from FTSE 100's, Financial Services, Technology and Property to Creative, Charitable Organisations, Family Offices and Private Households. We recruit throughout London as well as nationally and internationally (Europe, Dubai and the U.S). We have offices in London’s West End, City of London, Dubai and New York and are looking at further expansion into Europe. Tiger specialises across six divisions - Business Support, HR, Technology, Hospitality, Finance and Accounting, and Private - Family Office recruitment.

Our aim is to provide clients and candidates with a superior service that is underpinned by a truly consultative methodology. Our unique selling points are our brand equity and our innovation; we invest heavily in both so as to achieve the above objectives.

Job Summary

Reporting into the Head of Operations and HR the Operations Assistant will facilitate the smooth running of the business. You will focus on maintaining efficiency across systems and keep the business running like a well-oiled machine. You will be detail oriented and strive for perfection but have the flexibility to change priorities in order to meet changing deadlines. This is a varied role with the opportunity to work across teams. A strong customer service mindset is essential while resolving issues with internal stakeholders. You will always be looking for way s to improve systems and no task will be too big or too small!

Responsibilities of the role will encompass the following areas:

Operational Record keeping and process management  

  • Keeping detailed records of account logins, IT equipment, and licenses
  • Sending monthly mobile phone reports to the Head of Finance
  • Documenting processes, saving in central files or Bamboo and communicating processes to the business
  • Maintaining the database to ensure information is logged properly and efficiently
  • Database management including updates and edits
  • Maintaining asset log of mobile phones, laptops and all other equipment
  • Managing job boards and liaising with account managers to troubleshoot

Operational Onboarding & Offboarding

  • IT and Account setup and onboarding for new joiners
  • Desk set-up for new starters ensuring all systems and equipment have been tested
  • Taking ownership of new starter checklist for all new starters
  • Taking ownership of leavers checklist
  • Ensuing that any system access is suspended for leavers
  • Ensuring all equipment is returned


  • Website testing and troubleshooting
  • Liaising with IT supplier to resolve IT issues in a timely manner
  • Liaising with suppliers for escalated issues and problem resolution
  • Running and distributing weekly reports on behalf of management team
  • Ad hoc ops projects including research
  • Responsible for general upkeep of offices and ensuring staff are supported
  • Phone cover for Receptionists – Fridays, lunch breaks, and overflow

    Skills and experience

  • Experience and interest in IT / Data administration
  • Ability to prioritize tasks to meet deadlines
  • Effective time management
  • Excellent attention to detail
  • Process oriented
  • Organizational skills
  • A customer service approach to internal and external stakeholders
  • Strong multi-tasking and organizational skills, with forward thinking mentality
  • Good problem-solving skills

    Desired traits

  • Enthusiasm to learn
  • Positive demeanor, can-do attitude with a desire to succeed
  • Willing to go the extra mile to achieve your own, and team objectives
  • Friendly and approachable and able to work as a strong team player


  • 25 days annual leave on pro rata basis (one day to be taken over Christmas) plus office closed between Christmas and New Year
  • Private health cover after probation period
  • Mobile phone after probation period
  • Team away days
  • Discretionary bonus at Christmas
  • One duvet day each year
  • Two volunteer days paid each year
  • Legacy-in-service initiatives to promote personal training and development
  • Overseas trips dependent on company performance

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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POSTED: 16 Mar 2023 JOB ID: TRE/AA/HQ00029156

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