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IT Support Engineer – 1st & 2nd line support

Job Details

London (West End) SALARY: £25,000 - £35,000 PER: Annum TERM: Permanent

We are looking for an IT Support Engineer to join a growing and highly successful investment business based in London. This is a corporate business looking for a proactive IT Support Engineer to work in their close-knit IT department. This role will see you reporting to the Head of IT providing technical support to the business. you will be the first point of contact for all IT issues ensuring requests are accurately logged, resolved, or escalated as necessary.

The Role

This role will see you assist with a wide range of IT operations and documentation tasks including:

  • 1st & 2nd line support for all hardware and software issues
  • Logging support requests, taking ownership and ensuring successful resolutions
  • Setting up new users
  • Hardware and infrastructure moves and printer support
  • Ensuring computers are updated and security patches applied
  • Ensuring Anti-Virus software is up to date and fully-functional
  • Manage and configure smartphones and mobile devices
  • Engage in any project work as required.
  • Raise requests/purchase orders 
  • Documentation of all procedures updates and changes 

What We Are Looking For

  • Strong written and verbal communication across all levels of the business 
  • A proactive “Can do” attitude to work,
  • good timekeeping and reliable
  • Ensure maximum knowledge and skill acquisition whilst attending any company-provided training
  • Prompt and thorough responses to all enquiries

Skills and Knowledge

  • Microsoft Windows 10 and Active Directory
  • Good networking skills - WIFI, Fixed network, DHCP, DNS, TCP/IP, etc.
  • Apple Mac / Apple iPhone
  • Microsoft Office 365 / Azure
  • Mobile Device Management
  • Video Conferencing systems

As a business, they offer exceptional benefits and look after their staff very well. Private health cover, 25 days holiday, lunch, additional pension and lots of nice perks

HR Qualifications
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POSTED: 25 Jul 2022 JOB ID: RS27012