Back to search results

IT Specialist / Manager – Creative Agency

US SALARY: $75,000 - $100,000 PER: Annum TERM: Permanent

IT Specialist / Manager – Creative Agency

US SALARY: $75,000 - $100,000 PER: Annum TERM: Permanent

I am working on an exciting opportunity as an IT Specialist / Manager to join my client's marketing and advertising firm, as solo support for their New York office!  They are a boutique global creative agency that is fuelled by a diverse network of creators, makers, and media.  They are looking for someone to assist them with high-quality IT maintenance and troubleshooting, acting as the primary point of contact for the IT and Technical Support help desk.  Knowledge in enterprise IT management and strong Mac/ Apple iOS experience is key!

Core Responsibilities:

  • Manage IT requests in the ticket system
  • Weekly meetings with the IT manager
  • Maintain software to uphold licensing compliance and security
  • Develop documents and tutorials to communicate to staff on technology usage
  • Update any changes using IT Knowledgebase in OneNote and server documentation
  • Provide cost-efficiency IT solutions including budget management

Key Technical Skills:

  • Apple Mac Experience
  • Firewalls and Networking
  • (network) Meraki
  • Wi-Fi network configuration
  • Conference Call Equipment (Logitech)
  • Windows Active Directory
  • Azure Active Directory
  • Office 365
  • JAMF / Munki / Kandji
  • Dropbox
  • Adobe products 

Maintenance:

  • Daily checks on regular tech use (printers, boardrooms, etc.)
  • Implementation of policy and process
  • Item repairs

Technical

  • Support and secure wifi, internet, email services, mobile, and desktop devices
  • Provide support via phone, email, web, and face-to-face
  • Manage workstations, telephony, storage, hardware, and other services
  • Oversee maintenance and structured cabling

Project planning

  • At the start of each year, assess technical initiatives and enhancements, upgrades, and acquisitions for the yearly IT budget and plan
  • Use appropriate rollback mechanisms to avoid disruptions and data loss

Qualifications:

  • MAC Experience 
  • Knowledge in Enterprise Management 
  • Implementation of global technology systems
  • Ability to gain an understanding of company structure, working processes, business objectives, legacy systems, network installations, and configurations
  • Thorough understanding of technical management, data analysis, and hardware/software systems
  • Proven project management and delivery experience
  • Using the group's business units to standardize fundamental technologies and IT processes

 

HR Qualifications
Financial Qualifications
Business Support Job Roles
Virtual Job Roles
HR Job Roles
Finance Job Roles
Technology Job Roles
Private Job Roles
Hospitality Job Roles
Executive Job Roles
UNITED KINGDOM:
EUROPE:
MIDDLE EAST:
UNITED STATES:
INTERNATIONAL:
Drop files here, or Select files (pdf, doc, docx)

Please be patient whilst we process your submission, it can take a few minutes.

POSTED: 22 May 2022 JOB ID: JK25081