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IT Specialist / Manager – Creative Agency

US SALARY: $75,000 - $100,000 PER: Annum TERM: Permanent

IT Specialist / Manager – Creative Agency

US SALARY: $75,000 - $100,000 PER: Annum TERM: Permanent

I am working on an exciting opportunity as an IT Specialist / Manager to join my client's marketing and advertising firm, as solo support for their New York office!  They are a boutique global creative agency that is fuelled by a diverse network of creators, makers, and media.  They are looking for someone to assist them with high-quality IT maintenance and troubleshooting, acting as the primary point of contact for the IT and Technical Support help desk.  Knowledge in enterprise IT management and strong Mac/ Apple iOS experience is key!

Core Responsibilities:

  • Manage IT requests in the ticket system
  • Weekly meetings with the IT manager
  • Maintain software to uphold licensing compliance and security
  • Develop documents and tutorials to communicate to staff on technology usage
  • Update any changes using IT Knowledgebase in OneNote and server documentation
  • Provide cost-efficiency IT solutions including budget management

Key Technical Skills:

  • Apple Mac Experience
  • Firewalls and Networking
  • (network) Meraki
  • Wi-Fi network configuration
  • Conference Call Equipment (Logitech)
  • Windows Active Directory
  • Azure Active Directory
  • Office 365
  • JAMF / Munki / Kandji
  • Dropbox
  • Adobe products 


  • Daily checks on regular tech use (printers, boardrooms, etc.)
  • Implementation of policy and process
  • Item repairs


  • Support and secure wifi, internet, email services, mobile, and desktop devices
  • Provide support via phone, email, web, and face-to-face
  • Manage workstations, telephony, storage, hardware, and other services
  • Oversee maintenance and structured cabling

Project planning

  • At the start of each year, assess technical initiatives and enhancements, upgrades, and acquisitions for the yearly IT budget and plan
  • Use appropriate rollback mechanisms to avoid disruptions and data loss


  • MAC Experience 
  • Knowledge in Enterprise Management 
  • Implementation of global technology systems
  • Ability to gain an understanding of company structure, working processes, business objectives, legacy systems, network installations, and configurations
  • Thorough understanding of technical management, data analysis, and hardware/software systems
  • Proven project management and delivery experience
  • Using the group's business units to standardize fundamental technologies and IT processes


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POSTED: 22 May 2022 JOB ID: JK25081