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IT Coordinator

London (City of) SALARY: £45,000 - £50,000 PER: Annum TERM: Permanent

My Client, a business management consultancy based in Westminster is looking for an experienced IT Coordinator to join their team on a permanent basis.

Responsibilities
• Maintain LAN
• Liaise with printer supplier to ensure that printers remain functional at Thorney House
• Work with consulting and marketing teams to assist with delivery of webinars, workshops and other events with a significant technology requirement
• Set up equipment (laptops, iPhones) for users, including registration with MDM and on-boarding with relevant MSP
• Procure new lines from mobile supplier for new employee users
• Support users in onboarding BYOD devices (registration with InTune MDM)
• Offer remote and in-person user support for urgent issues
• Support users in using an array of office technology at Thorney House (meeting room displays, etc)
• Manage software/SaaS licences (Mural, Zoom, Google Apps, Dropbox, Office 365)
• Arrange collection and delivery of equipment from/to users
• Purchase and send WFH equipment to users
• Monitor compliance of devices with technical policies via InTune Device Manager
• Liaise with users whose devices are not in compliance to bring them into compliance
• Support Information Manager with compliance cases

Experience
• 3 plus years’ experience in a technology support role
• Experience of support ticketing system (e.g. Zendesk)
• Administration of MDM system, preferably MS InTune
• Support and administration of M365 suite including SharePoint Online
• Experience of administering and using SaaS applications

Keys Skills
• A passion for digital technology
• A strong focus and desire to help users, work directly with people – including senior business stakeholders – and solve their technical problems
• An appreciation and knowledge relating to issues of information and cyber security risk
• Ability to support users and administer the Microsoft O365 suite including Azure AD, InTune, Exchange Online, SharePoint Online, Teams Admin Centre

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POSTED: 06 Sep 2021 JOB ID: DF23436