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Head of Operations

London (City of) SALARY: £55,000 - £65,000 PER: Annum TERM: Permanent

My client is seeking a highly experienced Head of Operations manager to join their long established specialist Legal recruitment company in London. The successful candidate will be highly motivated, ambitious and demonstrate a clear passion for delivering operational excellence. The pivotal focus of this role is to ensure continued effective growth across the business to uphold its unrivalled reputation in the current market.


  • Continual analysis of all aspects of business performance to identify opportunities to improve efficiency, quality, productivity, and competitiveness
  • Development of innovative strategies, plans and tactics to maximise the potential from the opportunities to improve
  • Influence everyone across the business to want to do better, creating a company-wide culture of continuous improvement and innovation
  • Supporting the recruitment teams in achieving their business and customer goals
  • Effective implementation of plans and ongoing monitoring to ensure continued effectiveness and identify future areas for improvement
  • Provide strong leadership to your team, supporting, guiding, and developing them to achieve the highest standards of performance
  • Ensure operational expenditure is in line with company budgets and delivers value at all times



  • Be highly motivated with a passion for driving operational excellence
  • Have a track record of successfully leading a multidisciplinary team, ideally within the recruitment industry or a similar (highly commercial/face paced/ competitive/customer centric) industry
  • Be commercially aware with an eye for seeing business improvement opportunities
  • Be people, process, systems, and technology focused with a track record of implementing effective change
  • Have excellent leadership and stakeholder management skills with the ability to communicate complex business ideas
  • Have a track record of effective change management



  • Flexible working from home arrangements to accommodate and support work life balance
  • Supportive team working culture with a large focus on personal investment
  • Personalised training and mentoring: from individual sessions to external training
  • Innovative perks & benefits: birthday day off, extra holiday, employee awards, regular social team events, private medical, pension, sabbaticals






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POSTED: 06 Sep 2021 JOB ID: NIHOO23391

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