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ECommerce Trade Operations Officer (Kuwait)

Job Details

Other (Middle East) SALARY: 9,000 AED - 9,000 AED PER: Month TERM: Permanent

Location: Kuwait

Salary: 700 KWD 

The Trade Operations officer is responsible for the operational effectiveness of the business digital shopping experiences from a customer perspective. The role blends an excellent understanding of end-to-end ecommerce operations and project support. The role is both Tactical and Operational in Approach.

This role

  • Support the Senior ecommerce Trade operations manager in all day-to-day businesses in the areas of OMS, CMS, warehouse operations, payment, logistics and customer service as well as in frontend operation
  • Is responsible for the efficient trade operation of  Digital ecosystem and customer experience.
  • Working closely with eCommerce Key stakeholders - IT, Logistics, GCS, and Finance
  • Maximizes conversion rates in all digital environments through effective trade operation and process monitoring.
  • Is a highly analytical, dynamic, and attentive individual who is adept at relationship building with internal and external clients.
  • Identifies areas of improvement in day-to-day activities and work closely with the reporting manager to improve the customer shopping experience.
  • Uses data, insights, and research to drive idea generation and decision making.
  • Works seamlessly across the Key stakeholders forging strong relationships to deliver results.
  • Ensures that assigned projects and enhancements are delivered on time and provide tangible returns.
  • Identifies ways of improving profitability through improved processes and management.
  • Ensures solutions are tested, resilient, optimised, and secure.
  • Is highly technical and organised.


Trade Operations

  • Responsible in part for day-to-day performance of the portfolio of brand websites.
  • Working closely with brand, performance, delivery, IT and logistics teams to realise planned objectives, both Tactical and operational.
  • Executes the operational strategy to ensure that trading is optimal at all times.
  • Provide support down to campaign level and ensure that the customer experience is as intended for trading teams.
  • Ensuring that the customer Journey is optimal across all digital properties.
  • Achieving 99% on time support for any issue raised by the Trading teams.
  • Build strong relationships with all departments connected to the ecommerce agenda and own communication lines with key stakeholders.
  • Playing an important role for the customer fulfilment proposition, including delivery and operational excellence.
  • Work seamlessly with IT and logistics, to execute the roadmap for physical customer satisfaction.
  • Ensure that all customer facing digital properties and functions are running in an optimal way at all times.
  • Fully focused on improving site/app speed/performance.
  • Ensure that information provided on the digital properties is always up to date including the delivery matrix and store fulfilment.

Key Skills

  • At least one years’ experience in a relevant digital role in ecommerce, marketplace or omnichannel business model with a proven record of success and delivery.
  • 4-5 years of total work experience.
  • Expert knowledge and experience of ecommerce operational structures and working practices.
  • Agile individual with the ability to work autonomously in a demanding and ambiguous environment; you want to work in a fast-paced environment with constant change
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Understanding of order lifecycle and ecommerce Customer Journey
  • Ability to collaborate at multiple levels.
  • The ability to translate data into actionable insights.
  • Excellent communication skills, both written and spoken.
  • Understanding of all digital KPIs controlling performance, ROI, NPS etc.
  • Superior Excel / Sheets skills are a hard requirement (must know V-Lookups & Pivot tables)
  • Self-starter with a high degree of initiative.
  • Ability to multitask and prioritise.
  • Outstanding attention to detail.
  • Experience of using specialist digital/web tools and software packages.

Preferred Skills

  • Fashion and beauty experience.
  • Relevant degree or professional qualification.
  • Working knowledge of HTML, Magento, Drupal, Google Analytics, Payment Gateway
  • Experience of MENA markets

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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POSTED: 25 Sep 2023 JOB ID: AH0623TECOM

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