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E-commerce – Customer Service Advisor (remote)

UK (regional) SALARY: £22,000 - £25,000 PER: Annum TERM: Virtual

Customer Service Advisor

£22,000 - £25,000

Remote/flexible hours

I am recruiting for a number of Customer Service roles for a fast-growing tech company.  Working under the Customer Services Manager and closely with the sales team, this is an exciting opportunity for the right person to excel as part of a supportive and proactive team. To be successful, you will have E-commerce experience, outstanding customer service skills, be able to think laterally and work quickly across a range of tasks. It is essential that you have excellent interpersonal and sales skills and thrive in a fast-paced environment.  This role will be fully remote with the opportunity for flexible hours.

WHAT YOU’LL DO;

  • Telephone and email contact with customers to solve problems
  • Convert queries to sales, upsell and provide excellent customer service.
  • Processing purchase orders, raising quotes and pro forma invoices
  • Liaison with suppliers and our warehouse team
  • Managing order returns process
  • Using a CRM system to log and follow up on sales opportunities
  • Adhoc general administration tasks

WHAT YOU’ll NEED;

  • Minimum of 1 years’ experience in a customer service-facing role, in an E-commerce and / or health sector.
  • Excellent written and verbal communication skills.
  • Commitment to outstanding customer service.
  • Experience of using CRM systems.
  • Commercial acumen and sales skills.
  • Self-motivated with the ability to work independently.
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POSTED: 30 Sep 2021 JOB ID: AJLCSR23455

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