Customer Success Manager

A very exciting opportunity has arisen for a highly personable and organised Customer Success Manager to join a luxury healthcare clinic in the West End! This role requires you to work with the practices high-net-worth and ultra-high net worth clients and ensure that their first-class customer service standards are always met. This is a wonderful role that allows you to work alongside a group of passionate and dedicated individuals while also being able to make the role your own. If this position is of interest to you, please feel free to apply!

Who you are:

• You will be highly organised and adaptable.
• Ideally possess previous experience working with HNW/UHNW clientele.
• Demonstrates exceptional communication skills, both written and verbal
• Possess the ability to multitask and handle several clients at one time

What you will do:

• Communicate with clients over email and telephone
• Enter client details into the practices database
• Coordinate health assessment days for clients
• Meet and greet on day of assessment
• Oversee invoicing and liaising with the finance department
• Serving as the overall point of contact for all clients assigned to you

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