Back to search results

Customer Service Agent – Edinburgh

UK (regional) SALARY: £10 - £11 PER: Hour TERM: Temporary

My client, a global professional services firm is recruiting for several Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to their members.

Your day-to-day responsibilities will involve communicating with customers through a combination of inbound/outbound phone calls and email channels; ensuring all aspects of a customer's enquiry are promptly resolved. This role offers excellent training & professional development, favourable working hours 8:30 am - 5 pm Monday to Friday!


  • Exceed customer expectations by delivering an accurate service in a timely and professional manner.
  • Working as part of a team with several other Customer Service Agents.
  • Deliver efficient work practices
  • Ensure that all processes are followed
  • Meet or exceed all performance metrics


  • Skilled in listening and responding to a customer’s needs
  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • High level of interpersonal skills and an ability to communicate across the internal and external customer group
  • Excellent verbal and written communication skills
  • Respond to any customer complaints in a calm and professional manner
  • Previous experience in a customer service centre desirable  
Business Support
Hospitality Job Roles
HR Job Roles
Private Job Roles
Technology Job Roles
Virtual Job Roles
Finance Job Roles
Drop files here, or Select files (pdf, doc, docx)

POSTED: 08 Feb 2021 JOB ID: AJLCSAE21598

Related Jobs

Consultant – Human Factors & Research   Central London, United Kingdom new
3rd March 2021
Researcher   Central London, United Kingdom new
2nd March 2021
Arabic Speaking Relationship Support Officer - Dubai   Dubai, United Arab Emirates new
26th February 2021
Receptionist/Concierge   Central London, United Kingdom
23rd February 2021
Researcher International Finance   City Of London, United Kingdom
19th February 2021