Back to search results

Customer Service Agent – Edinburgh

UK (regional) SALARY: £10 - £11 PER: Hour TERM: Temporary

My client, a global professional services firm is recruiting for several Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to their members.

Your day-to-day responsibilities will involve communicating with customers through a combination of inbound/outbound phone calls and email channels; ensuring all aspects of a customer's enquiry are promptly resolved. This role offers excellent training & professional development, favourable working hours 8:30 am - 5 pm Monday to Friday!

WHAT YOU'LL DO

  • Exceed customer expectations by delivering an accurate service in a timely and professional manner.
  • Working as part of a team with several other Customer Service Agents.
  • Deliver efficient work practices
  • Ensure that all processes are followed
  • Meet or exceed all performance metrics

WHAT YOU NEED

  • Skilled in listening and responding to a customer’s needs
  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • High level of interpersonal skills and an ability to communicate across the internal and external customer group
  • Excellent verbal and written communication skills
  • Respond to any customer complaints in a calm and professional manner
  • Previous experience in a customer service centre desirable  

Apply

CV Upload

Drop files here browse files ...

Additional Documents

Drop files here browse files ...
Please note only shortlisted candidates will be contacted.
Find out what we do with your data here.

POSTED: 19 Nov 2020 JOB ID: AJLCSAE21598

Related Jobs

1st December 2020
Customer Service Agent - Chichester   Chichester, United Kingdom new
26th November 2020
Office Coordinator – Based on Reception   City Of London, United Kingdom
24th November 2020
Full Stack Developer   London, United Kingdom
20th November 2020
13th November 2020