Aftermarket Sales Engineer- Service Contract Experience

The Aftermarket Sales Engineer is responsible for managing customer relationships, achieving sales goals, and executing sales plans within a designated sales territory or account in a B2C environment. The role involves selling a range of company products, including parts, filters, PMC (Power Management Components), and services.

Key Responsibilities:

• Sales and Customer Relationship Management:
  • Develop and maintain new customer prospects and accounts.
  • Achieve sales targets while ensuring high levels of customer satisfaction.
  • Build and nurture relationships that foster customer goodwill and loyalty.
  • Conduct negotiations in line with company guidelines and respond to customer concerns.
• Leadership and Mentorship:
  • Provide guidance and mentoring to less experienced sales representatives.
  • Utilize Cummins tools and processes (e.g., Customer Relationship Management, Customer Focus) to enhance sales effectiveness.
• Strategic Account Management:
  • Identify, research, and contact potential customers to generate future sales and repeat business.
  • Develop and execute account strategies aligned with business goals.
  • Use intuitive listening and problem-solving to translate customer needs into actionable solutions.
• Sales Forecasting and Pipeline Management:
  • Collect and analyze customer data to forecast future consumption patterns.
  • Manage the sales pipeline, adjust strategies as needed, and ensure the successful execution of sales plans.

Requirements:

• Experience:
  • 3-5 years of sales experience, preferably within the engineering or automotive industry.
  • Engines and Power Generator service and product experience is a plus.
• Education:
  • Bachelor's degree in engineering or a related field.
• Language Skills:
  • Fluent in Arabic and English.

Key Competencies:

• Customer Focus: Build strong customer relationships and deliver solutions that meet customer needs.
• Accountability: Hold oneself and others accountable to meet commitments.
• Planning and Alignment: Prioritize work to meet organizational goals.
• Persuasion: Use compelling arguments to gain support and commitment from others.
• Trust and Integrity: Earn and maintain the confidence and trust of customers and colleagues.
• Value Proposition Articulation: Clearly explain and demonstrate the strengths of products and services to differentiate them from competitors.
• Account Strategy Development: Define achievable targets by balancing customer requirements with business capabilities.
• Sales Forecasting and Pipeline Management: Analyze data and manage sales pipelines to achieve sales objectives.

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