General manager job description template
This general manager job description template has been created for our clients in the hospitality sector. It’s recommended that the below be tailored to your company’s requirements.
General Manager Job Description
Key responsibilities:
- Motivating a large team to deliver service standards in the hotel/restaurant
- Driving sales and marketing strategy
- Overseeing budgets and revenue targets
- Networking
- Oversee the operations of the hotel/restaurant
- Hold regular briefings and meetings with all business leaders
- Ensure the establishment is fully compliant with policies, procedures and service standards
- Handling complaints and overseeing the service recovery procedures
- Prepare and present the operating budget and marketing and sales plan
- Manage profitability of the establishment, ensuring the revenue and customer satisfaction targets are met
- Prepare financial reporting for the owners/stakeholders
- Contracting third-party vendors for essential equipment and services
- Act as the final decision maker in hiring staff
- Manage and develop the establishment’s executive team
Essential requirements:
- Leadership skills
- Hospitality-related degree or diploma
- Minimum five years’ experience in the hospitality industry
- Management skills
- Excellent written and verbal communication skills
- Critical thinking skills
- Communication skills
- Organisational skills
- Financial skills
Personality profile:
- Personable
- Resilient
- Enthusiastic
- Problem solver
- Time management
- Thrives in a fast-paced environment
Benefits:
- Competitive pension plan
- Annual salary review
- Medical and dental cover
- 25 days’ annual leave per annum
