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Tiger Recruitment – London PA recruitment agency

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West End Office: 020 7917 1801 City Office: 020 3786 1455

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Concierge

Concierge job description template

This concierge job description template has been created by Tiger Recruitment as a guide for our hospitality sector clients and candidates. It is generic and will need to be tailored to the specifics of each company’s requirements.

Concierge Job Description

Key responsibilities:

  • Welcome guests on arrival and process reservations
  • Provide assistance and information for guests
  • Provide guests with recommendations of entertainment, activities and use of facilities depending on each individual requirement
  • Understand the hotel premises, nearby area and restaurant in order to make recommendations
  • Arrange transportation and excursions for guests
  • Answer phones and handle all reservations, messages and calls coming into the hotel
  • Respond to complaints quickly and efficiently

Essential requirements:

  • At least two years’ previous experience in a similar role
  • Excellent written and verbal communication skills
  • Multi-tasking and time-management
  • Degree in hotel management or similar

Personality profile:

  • Clear communicator with great customer service skills
  • Confident on phone and email (quick responses are a must)
  • Excellent attention to detail
  • Problem solver
  • Friendly, courteous and have a positive attitude
  • Discrete

Benefits:

  • Competitive pension plan
  • Annual salary review
  • Medical and dental cover
  • Discounts on food and beverage within the hotel
  • Complimentary nights stay at the hotel
  • 25 days’ annual leave per annum

Questions?

For more information on concierge recruitment, or for any questions, please get in touch.

Contact us
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Locations West End, London City of London Manchester Bristol New York Dublin Dubai Zurich

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