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Support and Systems Engineer – Dubai

Middle East SALARY: 15,000 AED - 18,000 AED PER: Month TERM: Permanent

Support and Systems Engineer Dubai
15,000 - 18,000 AED per month  

Our client is looking for an experienced support and systems engineer to support high profile customers in Dubai, and globally.  This will be a remote role; however, you may be required to assist and support customer on-site IT requirements in Dubai.


• Manage Tickets and Requests
• Receive and record all calls from our customers
• Provide assessment of Tickets, attempt first time resolution, and /or escalation
• Assist with technical escalation of issues from 1st line support team
• Assist with customer onboarding projects and migrations
• Monitor and escalate Tickets according to the customer’s SLA
• Keep users informed on status and progress of their Tickets
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation


To be successful in this role you must have excellent communication skills, work independently, be confident on platforms to onboard customers.   


  • Customer focused
  • Analytical approach with good questioning & listening skills
  • Good verbal and written communication skills, with excellent spoken English
  • Confident and self-motivated with a positive can-do attitude
  • Team player
  • An ability to learn quickly, and a willingness to study and obtain new certifications and skills (further certification will be a KPI of the role)
  • Good working knowledge of networks, routing & switching
  • Good knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
  • Excellent technical troubleshooting capabilities including networking, windows OS and applications, email flow and routing, and Office 365 services.
  • Powershell scripting and use for administration


  • MCP in Windows Server or server applications
  • Current Microsoft Certifications in either MS or AZ tracks.




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POSTED: 15 Sep 2021 JOB ID: MCIT23569